Your timepiece is protected with our comprehensive warranty and professional repair services
If you need support, please provide details and upload any relevant images or documents using our online maintenance request form.
Contact our service team or visit our store for initial diagnosis
Receive detailed repair estimate within 24-48 hours
Approve the repair work and timeline
Certified technicians perform the repair using genuine parts
Comprehensive testing and calibration before return
Safe return with service documentation and warranty
5-7 business days
2-3 weeks
4-6 weeks
This warranty is valid from the date of purchase and applies only to the original purchaser. Proof of purchase is required for all warranty claims. The warranty is non-transferable.
Warranty Conditions:
Regular maintenance is recommended every 3-5 years for mechanical watches and every 2-3 years for quartz watches. Failure to maintain your watch may void the warranty.
Our liability is limited to repair or replacement of the watch. We are not responsible for consequential damages, loss of use, or sentimental value.
This warranty is honored worldwide through our authorized service centers. Additional shipping costs may apply for international repairs.
For a comfortable fit, please refer to the following illustration showing how to add a link to the watch strap.
Please follow the instructions carefully to avoid any damage to the watch or the strap.

Address
United Arab Emirates
Business Hours
Monday - Saturday: 9:00 AM - 6:00 PM
Sunday: Closed