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Questions, answered properly

Warranty, sizing, servicing, delivery and returns — without the marketing language.

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The four things people write to us about most often.

Delivery

Timings, insurance, customs and Click & Collect.

Marco Roma watchmaker at the bench

Returns

Fourteen days, no restocking fee, prepaid label.

Marco Roma dress watch with an ivory and champagne dial

Dial finishes

How the sunburst dials behave in different light.

Servicing

Intervals, turnaround, and what the warranty covers.

THE COMMON ONES

Frequently asked

Movement, case integrity and any manufacturing fault, for two years from delivery. If it is our fault, we repair or replace it and pay the shipping both ways.

It does not cover accidental damage, water ingress from a crown left unscrewed, scratches from normal wear, or servicing carried out by a third party.

The dials are sunburst finished, which means fine brushing radiates out from the centre. As the angle changes, the colour lifts near the centre and deepens toward the edge.

It is most obvious on the emerald, burgundy and azure references. If you want to see how a specific dial behaves before it ships, ask and we will photograph the actual piece.

Every watch ships with a full set of removable links and the tool to remove them. Most people manage it in about ten minutes.

If you would rather not, bring it to the atelier and we will size it while you wait, or tell us your wrist measurement at checkout and we will size it before dispatch.

Every two years for a mechanical calibre under normal wear. Sooner if it has taken a hard knock or has been sitting unworn for years.

A full service at our atelier takes seven to ten working days. Any competent watchmaker can also do it — we do not use proprietary tools or sealed modules.

LXRYSPRT references are rated to 100 metres, and tested at 1.25x that rating before they leave the bench.

A 100m rating means swimming, but not diving. Never operate the crown underwater.

Yes. Tabby is available at checkout for UAE and GCC orders, splitting the total into four payments with no interest.

Card, Apple Pay and Google Pay are also accepted through Ziina.

Yes, worldwide. GCC orders are usually two to four working days, international five to nine.

Duties and taxes outside the GCC are payable by you on delivery, and are set by your own customs authority rather than by us.

Fourteen days from delivery, in unworn condition with all links, tags and packaging. No restocking fee, and we cover the return label within the UAE.

Bespoke pieces are the exception, since they cannot be resold.

STILL STUCK

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If your question is not here, message the atelier. A client advisor answers directly, usually the same day.