Speak to us directly

A client advisor answers every message. No ticket queue, no bot.

REACH US

How to get in touch

Whichever route you choose, you will be answered by someone who can actually resolve it.

+971 50 212 9129
Fastest route to a client advisor.

hello@marcoroma.ae
Answered within one business day.

WHERE WE ARE

Abu Dhabi & Dubai
United Arab Emirates

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New releases and behind the bench.

BY APPOINTMENT

PRIVATE VIEWING

See the piece before you commit

Book a viewing and we will have the references you asked for out of the safe and on the bench when you arrive. You can size the bracelet, compare dials in daylight, and put it on your wrist before deciding.

There is no obligation to buy, and no advisor working on commission.

BEFORE YOU WRITE

These may already answer it

Shipping & delivery

Timings, customs, insurance and Click & Collect.

READ SHIPPING

Returns & exchanges

Fourteen days, no restocking fee, prepaid label.

READ RETURNS

Warranty & servicing

What the two years covers, and what it does not.

READ FAQS

SERVICE

Already own a Marco Roma?

Warranty claims and servicing have their own forms so nothing gets lost in a general enquiry.

Warranty request

Something has failed within the two-year warranty. We repair or replace, and cover shipping both ways.

START A CLAIM

Maintenance request

Routine servicing, regulation, battery, bracelet sizing or a replacement strap fitted at the atelier.

BOOK A SERVICE

Still need us?

Message the atelier directly and a client advisor will pick it up.

WRITE TO US

Send us a message

Leave your mobile number and a client advisor will reply on WhatsApp or by email, usually the same day.