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Warranty, sizing, servicing, delivery and returns — without the marketing language.
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THE COMMON ONES
Frequently asked
What does the two-year warranty actually cover?
Movement, case integrity and any manufacturing fault, for two years from delivery. If it is our fault, we repair or replace it and pay the shipping both ways.
It does not cover accidental damage, water ingress from a crown left unscrewed, scratches from normal wear, or servicing carried out by a third party.
Why does the dial change colour in different light?
The dials are sunburst finished, which means fine brushing radiates out from the centre. As the angle changes, the colour lifts near the centre and deepens toward the edge.
It is most obvious on the emerald, burgundy and azure references. If you want to see how a specific dial behaves before it ships, ask and we will photograph the actual piece.
How do I size the bracelet?
Every watch ships with a full set of removable links and the tool to remove them. Most people manage it in about ten minutes.
If you would rather not, bring it to the atelier and we will size it while you wait, or tell us your wrist measurement at checkout and we will size it before dispatch.
How often does it need servicing?
Every two years for a mechanical calibre under normal wear. Sooner if it has taken a hard knock or has been sitting unworn for years.
A full service at our atelier takes seven to ten working days. Any competent watchmaker can also do it — we do not use proprietary tools or sealed modules.
What is the water resistance rating?
LXRYSPRT references are rated to 100 metres, and tested at 1.25x that rating before they leave the bench.
A 100m rating means swimming, but not diving. Never operate the crown underwater.
Can I pay in instalments?
Yes. Tabby is available at checkout for UAE and GCC orders, splitting the total into four payments with no interest.
Card, Apple Pay and Google Pay are also accepted through Ziina.
Do you ship outside the UAE?
Yes, worldwide. GCC orders are usually two to four working days, international five to nine.
Duties and taxes outside the GCC are payable by you on delivery, and are set by your own customs authority rather than by us.
Can I return it if I change my mind?
Fourteen days from delivery, in unworn condition with all links, tags and packaging. No restocking fee, and we cover the return label within the UAE.
Bespoke pieces are the exception, since they cannot be resold.
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